Refund & Cancellation Policy

At Earth Haven, we are committed to providing you with a smooth, supportive shopping experience. Your peace of mind matters to us, and we want you to feel confident in every purchase. Please review the following policies to understand how we handle cancellations, returns, and refunds.

• Orders may be canceled within 12 hours of purchase if not yet shipped.
• Cancellations requested after 12 hours may incur a $25 restocking fee.
• Orders cannot be canceled once shipped or in transit.

The following items are not eligible for return:

• Gift cards
• Final sale or clearance items
• Exception: Damaged or defective items may be returned regardless of sale status.

• Free items are not eligible for individual refunds or replacements.
• All items in a promotional bundle must be returned together for a refund.
• Missing free items will have their retail value deducted from the refund amount.
• No retroactive discounts will be applied to previous orders.

• Refunds are issued after the returned item has been inspected and approved.
• Approved refunds will be credited to your original payment method.
• Please allow 5–10 business days for processing.
• Shipping fees and package protection fees are non-refundable.
• We do not offer price matching or competitor-based refunds.
• Used items returned after 14 days may qualify for store credit only.

• This fee covers inspection, sanitation, and processing of returned items.
• No restocking fee will be applied for items that arrive damaged or defective.

• Please inspect your order upon delivery.
• Damaged, defective, or incorrect items must be reported immediately.
• Photos or video documentation are required to process damage claims.

• Address changes are not possible after the order has been shipped.
• Customers are responsible for providing accurate shipping information.
• Earth Haven is not responsible for stolen or missing packages marked as delivered.
• Reshipment requests may incur a restocking and reshipment fee.

• These policies may change without prior notice.
• Warranty and return terms may vary during promotional periods.
• Customers are encouraged to review policies before each purchase.

If you have questions about our policies or need assistance with a return, please reach out: